Documentation

Email Correspondence

-----Original Message-----
From: CustomerRelations@bmwusa.com
To: xxxxxx@aol.com
Sent: Sun, 7 Oct 2007 1:57 pm
Subject: RE: BMW Site Assistance : Technical Issues [1-626136816]


Dear xxxxxx:

Thank you for contacting BMW of North America, LLC regarding your 2000 BMW 323i. I was sorry to read of your dissatisfaction with your BMW. Please accept my apologies for the frustration and inconvenience you have experienced.

Please be assured the quality of our vehicles receives our constant attention,
nevertheless, despite our best efforts, a problem may occur with a particular
vehicle or component. The actual length of life of any given vehicle part is
dependent on a number of factors including care, maintenance, use, and climate.
During the life of a vehicle, it is natural to expect that some parts may have
to be replaced due to mechanical failures, or normal wear and tear. We
appreciate your feedback on the 323i, and will use your comments to improve our
future models.

I suggest speaking directly with the service manager at your BMW center about
the issues you have experienced with your BMW. The service manager has access to BMW engineering and regional representatives who are in the best position to review your concerns.

If you have any further questions, please reply to this e-mail or contact the
Customer Relations and Services Department at 1-800-831-1117, Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. Again, thank you for contacting BMW.

Sincerely,

Darlene Hawley
Customer Relations and Services
Representative

-----Original Message-----

From: xxxxxx@aol.com
Sent: 10/7/2007 12:00:00 AM
To: CustomerRelations@bmwusa.com
Subject: BMW Site Assistance : Technical Issues

10/3/2007 2:13:39 PM

Contact Details
-----------------------------------------------
Name: xxxxxxxxxxxxxxx
Email: xxxxx@aol.com
Home Phone: xxxxxxxxx
Work Phone: xxxxxxxxx
Fax:


Comments
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Subject: Technical Issues
Obviously you don't take the time to read consumer sites. I am yet another
victim of the 2000 323i series transmission problem. My car just suddenly would
not go into reverse. As many of the people on the below site suggested, a
recall needs to occur. This is bleeding us dry and I bought my BMW based on
your reputation. Please - do the right thing.
http://www.consumeraffairs.com/automotive/bmw_trans.html