Complaints about BMW 3 Series - No Reverse
2007 - September 2007
Louisville KY (09/27/07)
I own a 2001 330i BMW. I bought the car with 35,000 miles in 2003. A
couple months ago, at about 100,000 miles, reverse stopped working
with no warning. It looks like I am not the only one with this
problem. I was able to deal with replacing the drive shaft,
replacing the wishbone suspension, the water pump falling into the
radiator, loosing all the coolant due to faulty parts, replacing all
four power window thingies, replacing the software in the power
mirrors, not to mention the little things like the sunroof not
working and the cd player eats cds, but the transmission is the last
straw!! I have been more than patient and now this. I have been told
that the transmission now needs to be replaced!!
Camarillo CA (9/26/07)
I bought my 2000 323i certified used in 2001. Only previous tranny
issues were related to big clunking sound when i would shift into
reverse and a rear-end clunk when accelerating from a coast. Then on
same the same day I picked up my car from service inspection I at
the dealer, reverse failed (just after turning 95k).
I have a 00' 323i and it's the second tranny I have to put and my
car has 135k miles I think this car are defect since a tranny to
fail at less than 100k miles is not acceptable most of the other
cars can pass 100k with no problems. this cars are really expensive
I believe we should have a better quality cars. but this is my last
BMW I will buy.
Jay of Marietta
Early last year, my 323, which was/is very well maintained and
driven only by me, began having auto tranny problems...it started
slipping. I am not a hotdog driver and probably drive more like an
old man than a hot-rodder. I never had any problem getting the car
into reverse, however. Anyway, long story short, I had to have a new
(re-built, which is all that is available evidently) auto tranny.
The cost was only $3,641. Most people don't realize that these
trannies are made by GM France. I will NEVER buy another BMW.
Donna of Cumming GA (09/18/07)
As I can see from this forum, I'm but one of many who
need a new transmission in their 2000 BMW 323. Just as all the
others, my one owner vehicle has been serviced as recommended and
just suddenly won't operate in reverse. I have been told replacing
with a rebuilt transmission will cost me $3000. I have also replaced
all the power window motors at least once in this vehicle. I have
been a loyal BMW owner since 1990 but I'm having serious second
thoughts after this experience.
Cyrus of Savannah GA (09/18/07)
I have a BMW 323ci convertible just like everybody
else I've experienced the same problem left for work put my car in
reverse and it would not move acted like it was in neutral, took it
to Critz BMW to find out the problem and they said it is my
transmission my car has only 74,000 miles the year of my car is a
2000. The cost they told me would be 5,600 to fix. I owe about
14,000 thousand on my car and this is a tremendous amount of money I
should be enjoying my car but instead I'm still paying for it and
its park because I can't afford to fix it. When i purchased my
vehicle I asked alot of questions that they either avoided or
changed the subject that should have sent up Red Flags then for but
I wanted that car BMW advertises Precision and Excellence but after
reading this site they have alot of disgruntle and disappointed
consumers. BMW needs to reassess these problems and restore their
good name before its to late PLEASE KEEP ME INFORM THANK YOU FOR
LISTENING> CYRUS HUNTER waiting to ride again in Savannah Ga.
Vicky of Kennesaw GA (09/17/07)
I just read other complaints about the BMW
transmission going on automobiles. on 9/14 at in the evening I
stopped at Walmart to pick up some items. When I tried to back up my
328I 2000 BMW, the reverse did not work. I took my car to the
dealership United BMW; and they said they could not find anything
wrong so it has to be internal and I would need a new transmission.
Up to that point, i never had a problem with my car not going into
reverse. If these cars have transmissions issue, then why isn't BMW
doing something about it. They are making it appear that it is just
something with the car itself or the mileage on the vehicle. This is
crazy - they should be fixing these automobiles.
Amber of Baltimore MD (09/17/07)
I was leaving for class and went to put my
1999 328i into reverse and it wouldn't move. I have it towed to BMW
and they gave me a $7100 estimate. Its $5,800 for the transmission
and $1100 for labor. This is crazy. I'm a student and I do not have
this type of money to fork out for a new transmission. Please help
make more people aware of this.
Transmission failed (no reverse) January 07 on my 2000 323i WITH
ONLY 28,000. miles on it!!!!!! Dealership Service Mgr. told me I was
denied "assistance" from them because I was out of warranty (by
time, not miles) and I did not continue to have it serviced with
them after the warranty expired" !!! " (As if the transmission going
out at 28,000 miles wasn't bad enough, the blatant, nonchalant
attitudes of BMW representatives are outrageous!) "Fought" with
dealership, field service engineer and BMW NA for weeks before
taking it to an independent BMW service shop to have it replaced. My
actual repair invoice notes: "worn/defective transmission" and
""flush trans cooling line note: OIL VV DARK BLACK! NASTY with 28k
on it". They even took pictures of the defective transmission. I
have been in contact with a transmission manufacturer in Michigan
who contends there will be a release in a trade magazine which
describes this transmission design defect. Now what????
James of Tucson AZ (09/16/07)
I have a 2000 323i sedan with 77k the car has been extremely well
taken care of. all services done in order. My transmission light
comes on all the time now with the service engine soon. I brought it
to them and the could not read the faults so they consulted with BMW
America to determine what they read. We short story is you need to
replace the transmission. They told me I never need to replace the
fluid on tranny caused it sealed. I ask them to replace it at 30k
and 60k and they said no reason to. So I believed them. So no I they
are wanting $5,700 to replace the tranny which is un heard of. I
feel ripped off. They said the tranny fluid is burned. I asked why
did you not replace it when I asked. They no reason to.
Luvard of Anderson SC (09/15/07)
2000 BMW 323i won't go to reverse. No warning, all of a sudden
the car wouldn't go into reverse. BMW cost to repair is $4000+.
Lord, I hope we get a recall on these or the class action lawsuit. I
had no idea this problem was relevant to so many people.
Frank of Port Chester NY (09/14/07)
I've previously reported my problem with the failure of my 2000 BMW
323i to go in reverse gear -- and BMW's refusal to own up to the
problem. What's new is I have a copy of the technical report BMW
sent to its service technicians advising them that the Steptronic
transmission made by GM would no longer be used in these cars.
Obviously the reason was BMW knew the transmission was a bad one
since GM recalled it in its own vehicles and made matters right with
its customers. BMW, however, simply discontinued its use of the
transmission and has left its customers on the hook for the full
cost of replacing the transmission. If you have my make, model and
year, you'll be in the same predicament as me. If you want a copy of
the technical service report.
Brian of Alexandria VA (09/10/07)
The transmission on my 2001 BMW 330i, on which I have less than 50k
miles, is shot. I went to put it in reverse last week, and nothing
happened. Apparently, this is a common problem with this make and
model of car. I'm looking at a $5,500 repair bill! Apparently, the
transmission can't be rebuilt.
Jeff of Athens GA (09/06/07)
The transmission just went on our 2000 323i wagon. It has 127k
miles. WONT GO IN REVERSE!! Shocking I know. I was at the airport
leaving on a three week business trip when my wife (who just dropped
me off) calls me in tears telling me she stopped to get a cup of
coffee and the car wouldn't go in reverse. BMW really needs to step
up to the plate on this problem. We still owe over $8000 on our car
and now it looks like another $3000 will have to be spent. Why is
BMW using a GM transmission anyway?
Ann Marie of St. Paul MN (09/02/07)
My BMW 323i - the REVERSE is no longer working - it has only
100K miles on it.
This could cost $4000 to $5000
Elaina of Longview WA (09/01/07)
My turn ! Add me to the list of NO REVERSE in my BMW 323I.
89,000 miles , 5k to replace. BMW claims ignorance to the issue.Time
to get vocal people!
Jenni of San Jose CA (08/29/07)
BMW 2000 323i sedan will not reverse. Happened all of a sudden
to meticulously maintained car. Similar experience like those posted
on the site. We need a recall! I have filed a complaint at
Estimated cost of $3500.
Jorge of Miami FL (08/26/07)
I have a BMW 2000 323i that fails to go into reverse. The dealer
wants 6000 to replace same. After some research I've found this to
be a prevalent problem with this model.
Kevin of Middletown NJ (08/25/07)
Well, I see here that the problem I have with my BMW 323i is not
new. I didn't realize it was so wide spread.. Yesterday I started
the car as normal and attempted to back out of my drive way. I put
the car in reverse and nothing,, the car wouldn't move. The day
before the car was fine and drove normal, no noise, no problem. It
seemed as if the Transmission goblins came over night.. Obviously a
big expensive problem that is occurring more then what BMW can say
is normal wear and tear. This car is well taken care of and all
service and Maint is done by BMW.. WHY ISN'T THERE A RECALL.. BMW is
giving a pat answer claiming they are not aware of any tranny
problems.. COME-ON BMW step up to the plate and at least help out
with some of the cost. I hope every one up here that has this
complaint is forwarding this around the NET,, so that we can help
others from getting burned by this Co.. and the way it treats it's
costumers.. The Co. has record profits this year and now we can see
why.. They WON'T stand behind what they sell and REFUSE to
acknowledge that there is a problem with these tranny's
Brad of Mount Juliet TN (08/22/07)
I owned a 1999 BMW 328i 4 door and sold it to my girlfriend about 2
years ago. It has about 120,000 miles on it now and has recently
experience the same problem that others have been describing on this
site. It will not go into reverse and acts as if it is neutral. The
general assumption seems to be that it will require a transmission
replacement that costs about $7000. I have researched it a little
and found that there was a class action lawsuit (Kevin Daugherty v.
BMW of North America, LLC) filed, but I cannot find the result of
that lawsuit nor can I find anyone to contact that is willing to
help me add my girlfriends name to the class. Does anyone know the
result of this case? I found that they have recalled the 1999
5-series auto transmission saying PASSENGER VEHICLES EQUIPPED WITH A
5HP24 AUTOMATIC TRANSMISSION. PREMATURE WEAR OF THE RING GEAR CAN
OCCUR, LEADING TO THE LOSS OF 1ST, 2ND, 3RD, AND REVERSE GEARS. I'm
not sure if this is the same automatic transmission that is in the
3-series, but it obviously has had similar problems.I also found a
description of what may be causing this problem.First site say, The
problem is probably a dowel pin that has fallen out. On a 323i, the
owner took his story to a news channel and BMW agreed to give him a
new transmission for free and charge him only for labor -- a savings
of $4,000. I also read that BMW used a GM transmission in several of
their models for a few years. Yet another site says Your
transmission (a GM sourced transmission BTW) has what BMW claims as
a Lifetime fill tranmission fluid. There're no dipsticks or refill
cap in the engine compartment as others here have suggested.
Changing your fluid now is redundant, because you already have a
problem in the transmission. There are no repairs possible by BMW;
because BMW does not supply parts for this transmission, they only
offer complete rebuilt trannies. Cost: $6,000 installed.
You have 4 choices now. 1. Quickly trade the car in and buy another
new/used car from a dealer (w/o telling them the problem) before you
completely lose the revese gear - the least expensive and safest
choice. 2. Pay the $6,000 (a costly option considering the market
price of this car now). 3. Print out all the articles you find
online (like what I did before) and Fedex to BMW USA to request for
help (ask them nicely in the letter). If you're lucky, they'll cut
the price in half (which they offered me). But it's a long process.
4. Convert the car to Manual Transmission. I know of this place that
does it, www.theeurodepot.com. It is only a matter of time now
before you completely lose your reverse gear.
To diagnose this, on a good day when you CAN get reverse gear, step
on the brakes and step on the pedal lightly. You'll see your
transmission slipping (revs going up higher and higher w/o any
resistance). This site describes the problem the best and offers an
alternative solution. - The reverse is controlled by a clutch drum
that has some very weak machining and very thin wall where a snap
ring holding the clutch plates in is secured. This clutch drum is
available (new) as an OEM part from a parts house.
The drum looks like its cast out of some cheap pot metal and then
machined.About 270 degrees of the drum edge is broken off. This
removes the pressure point of the snap ring that the clutch plates
press against. I guess it starts to crack and works its way around
the drum until it just breaks free - then No reverse. The real scary
part is that when the shop dropped the pan, it was totally clean -
all the broken pieces shown were laying on top of the valve body.
The tech said that none of the parts were small enough to get into
the valve body.My tranny guy said the new drum has been reengineered
and is much stronger than the unit shown in the pics.
The service is probably going to be somewhere around two grand. This
is the web address to the above site. http://forum.e46fanatics.com/showthread.php?referrerid=50100&t=468165.
I appologize for the choppy post but, I was doing research as I
posted and had to add several thing and don't have time to revise
it. I hope this helps, and I think its about time for a recall.
Update me on the class action lawsuit if any of you hear anything.
Kathleen of Cincinnati OH (08/21/07)
I drove to work as usual with no problems. Upon leaving the office
for the day, my 2001 330i BMW would not shift into reverse gear. I
had the car towed to the BMW Store, where I was informed the car
needed a new transmission. The cost of the new transmission is
$4800.00. It turns out I actually received a rebuilt transmission
rather than a new one. The BMW Store kept my car for about a month
while the rebuilt transmission was shipped here from Germany. The
transmission failed to enter reverse gear @ per the repair paperwork
@ 80,000 miles. I took the car back to the The BMW Store for another
issue and was informed of recall regarding the transmission, but
they indicated it had nothing to do with the reverse gear failure.
The BMW Store replaced some sort of control module that reportedly
controlled shift points. If anyone is anticipating a CLASS ACTION
suit regarding their failed transmission, I too am very interested
in entering the ClASS. With so many failed units we should
collectively take out a one page add in the USA Today and make
America aware of our problems with BMW's non responsiveness. Maybe
that would persuade them to become a RESPONSIBLE CORPORATE COMPANY.
I have always wanted a BMW and was warned repeatedly against the
purchase. I must say this is the worst financial decision I have
made in my LIFE. I love and have pampered my car. It still let me
down. Back to Toyota..........
Norma of Santa Rita, Guam (08/20/07)
Bought a 1997 528i series with less than 50,000, and been having
some engine troubles. Advised the service dept that it seemed there
was some problems with the transmission, a few times.
They have fixed little issues, but two weeks ago the car stalled
while driving to work, and now they tell me that it is the
transmission and it will cost $4700. We are in a very small island
and when I bought the car it had about 38,000 miles, so I only use
it for commuting to work about 6 to 7 miles two to three times a
I understand it is an older car, but can't comprehend the
transmission failing with less than 50,000 miles, and costing so
much to fix. I don't have that kind of money, and I won't be taking
the vehicle back to the states when we go back in less than a year,
it is too costly to ship from Guam. So, as I have just found out, it
seems that BMW's are having serious problems with the transmission
and wanted to join and see what can be done. Thanks, Norma
Garrett of Carlsbad CA (08/19/07)
2000/ BMW 323I, won't go into reverse. Car has 61,000 miles runs
great but the other day the car just stopped going into reverse. It
acts like it is in neutral. After a little research this looks like
a very common problem. Something needs to be done.
John of Memphis TN (08/17/07)
After reading this site I feel lucky that i made it this far without
this issue. I've driven my 1999 BMW 323I for the past year with no
problems. I bought it used at an extremely discounted price, but now
i see why. I got up for a 4 AM road trip and my car lost its reverse
gear. I didn't try to drive it, i thought it was a dealer mistake
because i just had it serviced the day before. I came inside to do a
quick web search and found this site. Boy am I disappointed.
Ethan of Mesa AZ (08/16/07)
I just bought a 2000 BMW 323i from the original owner who has had
every scheduled maintenance and inspection performed since he bought
it from the dealership. He only used Shell gas and has never taken
it through a car wash (i.e. only washed it by hand). This guy is a
meticulous fanatic, the perfect person you want to buy a car from.
However, after only having the car for a week, it would no longer go
into reverse. I had the BMW dealership inspect the car (about a week
ago) before it was shipped out and they didn't pick up on the
problem. Car has 105,325 miles. Tranny replacement will run $3,000
Joanne of Scottsdale AZ (08/06/07)
One day my car just stopped going into reverse. The local BMW wants
$7,000. to replace it. I don't have an extra $7,000. so my car is
just sitting in my garage and I'm using my teenage daughter's car
when necessary. After reading about all of the other similar
complaints, I'M MAD!!! Please consider the recommendation we might
make to BMW as a group. So many of us have demonstrated how
ineffective our efforts are as individuals. If we can pool our
number, the fruits of our individual investigations, the power of
our number speaking with one voice to BMW about our transmission
problems . . . maybe we can successfully encourage them to take a
different tack with all of us.
Avanish of Ashland MA (08/02/07)
My 2000 BMW 323i with about 90K miles will no longer drive in
reverse. It appears to be the same transmission problem everyone is
describing here. I had no idea that problem was so widespread.
Svetlana of San Francisco CA (08/01/07)
My 2003 BMW 330i has 85K miles and is in very good condition.
Recently, however, a Service Engine Soon light came on. The dealer
diagnosed a problem and informed me that I needed a new torq
converter because the gasket was leaking, however, the car was
driving just fine. They told me that if I dodn't replace it now then
doen the road the whole transmission might fail and need
I feel ripped off having paid $3,000 for a torq converter on a car
that drove fine. An independent mechanic told me that it's a common
problem that BMW is aware of, but the company refused to help out
with the cost, stating that there were too many miles on my car. The
life of the transmission is supposed to be way longer than 85K
miles. Too bad, BMW said.
Michael of Cocoa FL (07/31/07)
I own a 2000, automatic transmission, 323i BMW. It will
intermittently fail to go in reverse. It will behave as if it's in
neutral. All other gears work fine... and reverse will 'sometimes'
work again after about 20 minutes of driving. This has resulted in
much lateness, headache and injury. Unluckily for me, I parked
outside a store in a dip. When I got back and tried to pull out of
my parking spot, nothing happened. I spent about an hour trying to
push my car uphill out of my spot in 100 degree Florida sun. A good
samaritan finally helped and I was on my way... along with burn
blisters covering my palms and fingers due to contact with the 100
degree paint on my car while pushing. BMW technician said he had no
idea what was wrong and suggested replacement. I also have a problem
where the A/C will only blow at full blast. No low, medium or
high... only full blast. Oh, and of course every single power
windows motor has broken. The passenger side motor has actually
broken twice now.
Ed of Seattle WA (07/31/07)
BMW 2000 323i transmission problem. My BMW 323i has 50,000 miles and
this weekend reverse totally quit. I come to find that this is a
common problem. Car has had regular servicing through BMW dealer.
Repair will cost about $4,700. Any recourse? Any sign that BMW will
admit general problem, and have recall or pay for rebuilt engine?
Anthony of Carlsbad CA (07/27/07)
Last Night MY 2001 330CI lost reverse,I called the dealer and they
are aware of the problem but there is no recall. How many people
have to complain about this to get BMW to repair their faulty
product. I am in disbelief.
The estimate for the repair is 4K I could not believe it. SHAME ON
Fay of Monterey Park CA (07/25/07)
My 2001 BMW 330i is in good condition, but the transmission has
failed and I can't put the car in reverse. My car has about 85,000
mile on it. It's going to cost me $3360 to replace it w/a re-built.
I don't think this is supposed to happen and I already know BMW's
response will be to not take responsibility since they never
Marvin of Staten Island NY (07/24/07)
My beautiful dream car, 2000BMW 323, Sport Package, Sun Roof, you
name it, meticulously maintained by BMW ONLY and their recommended
intervals - would not back-up out of a public parking spot. Will not
go in reverse. No warning. No lights showing. Only 68,000. Driven
ONLY by me and my wife, treated like a baby - bought new directly
from BMW through Pentaogn Sales while in ITALY. My wife cried.
Haven't taken it to BMW yet to waste $150 on diagnosis, but after
reading the other posts I'm sure the outcome will be the same.
Devesh of Pennington NJ (07/24/07)
Transmission Problems - 1998 740iL I bought a CPO BMW 740iL with
35000 miles. Now I have 65600 miles on the car and I too am having
issues with the transmission. While the car was under CPO warranty,
I had taken the car to the Dealership when I was getting a CHECK
TRANS message, which I have service records for. The dealership
refused to acknowledge the error, saying that they could not read
the code on the computer. Well now the transmission won't go in park
or reverse and needs to be replaced and the car is out of CP
Ivy of Lawton OK (07/24/07)
I took my BMW323i to this dealership because my transmission
go in reverse they wanted to charge me $5100.00 to replace it they
said they do not rebuild transmissions I recently fought in Iraq for
24 months so my car hasn't even hit 60000 miles yet, and there isn't a
warning light notifying me of the problem, I really hate coming home
from a war and having to possibly pay 51000 dollars to be able to
get to work. Now I'm researching this problem online and now I realize
this has been an ongoing problem with BMW but yet they claim its not
their fault. This Model should be recalled.
Shawn of Harlan KY (07/24/07)
No Reverse at 87k miles. 00 323I Dealer quotes $4300 to replace
transmission. I filed complaint at http://www-odi.nhtsa.dot.gov/ivoq/
There are only two complaints filed. All of you people need to file
your complaints if you expect any relief. It only takes a minute.
William of St, Louis MO (07/23/07)
Transmission failure on a 2000 BMW 323 Ci with 65000 miles. Car will
not shift into reverse, similar to other complaints on your site.
BMW dealer service says the transmission needs to be replaced for
$4436. They also say that there is no maintenance that needs to be
performed on the transmission, driver technique has no bearing, that
it is just a failure of an internal seal.
Marvin of Staten Island NY (07/23/07)
I own a beautiful 2000 BMW 323i which I purchased while living in
Italy. The car has only been driven by me and my wife. It has been
maintained by BMW at the recommended intervals throughout the seven
years we've owned it. Last week my wife tried to leave her parking
lot after work on a slight up-hill grade. The car would not go into
reverse. The gear stick does, but the transmission does not send the
power. Fortunately she was not in a dark parking lot late at night,
because we had no light warning us that the transmission was about
to fail. The car works fine in all other gears and will backup on a
level grade, just not uphill. I was about to take the car in for
diagnosis, but it looks like I should save the money and see what I
can get for the car in its pitiful state. My wife loved this car and
actually cried when she realized that after only 68,000 miles and
lots of $$$ paid to the BMW dealer in order to maintain the resale
value of this truly beautiful automobile, we are now stuck with a
repair bill that approaches the trade-in value of the car. I STILL
INTEND TO APPROACH BMW OF NORTH AMERICA, AND IN DEUTSCHLAND, BUT, I
DO NOT HOLD OUT MUCH HOPE. SADLY, WE WILL PROBABLY GO BACK TO
David of Gastonia NC (07/19/07)
reverse went out in my transmission on my 2000 323ci yesterday, had
it diagnosed at a repair shop and said that it would need to be
replaced, i only have 66,000 miles on it, and bought the car less
than a year ago. after reading on the internet i see that this is a
common problem that BMW denies. why isnt there a recall?
after buying the car less than a yr ago, i still owe $12,000 on it.
not only can i not sell or trade it in, but i am stuck with this car
for which i cannot afford to pay $5,000-6,000 to have repaired.
there needs to be some type of class action lawsuit made against
Amy of Seattle WA (07/17/07)
Just like all of you my 2000 BMW 323ci will not go into reverse. I
bought the car a month ago with 100K miles and have had it happen
several times. I love the car but cannot believe that BMW will not
do a recall with all similar complaints. I'm not dropping 6K after
just buying the car for 11K. Guess I will be using that AAA for
awhile. I would join a class action in a heartbeat.
Dan of Naugatuck CT (07/11/07)
On 7/7/2007, my 2000 BMW 323ci stopped going in reverse for no
apparent reason. In doing some quick research on the internet, this
reverse problem seems to be a chronic problem experienced by many.
My car has been meticulously cared for and driven non-aggressively
and it ONLY has 77K miles on it. The car is not driven in the
winter. I bought it with 9k miles on it. I expect a high cost to
repair this and that is unacceptable le to me as the car has such
low miles on it and there also appears to be a major problem going
on with BMW transmissions in the first place. I will gladly join a
class action suit if there is one in the works or will be.
Walter of New York City NY (07/09/07)
In 2001 I bought a 2000 323i at BMW of Manhattan for $28,000. In
mid-June 2007, the car stopped going in reverse with only 58,000
miles on it. BMW is a company-owned dealership. I took my car there
only to be told that they don't know what's wrong. We don't rebuild
transmissions here, we only install new ones. I was told. For that
useless information they charged me over $300. The cost for a new
transmission at this dealership is more than $7,000 which I can't
Rahul of Los Altos CA (07/05/07)
2000 BMW 323i will not move when in reverse gear; the car behaves as
if it is Neutral. This happened suddenly, with no warning. The car
had no issues leading up to this, no warning lights, etc. The car
has been immaculately maintained and serviced. There are literally
hundreds of complaints on the web, including at your forum, about
this identical problem on this model and year (2000 BMW 323). To
anyone else with the same problem: PLEASE FILE A COMPLAINT WITH THE
National Highway Traffic Safety Administration at:
They are the agency responsible for recalls and need to hear from
you in order to do something.
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